The continuity of underperforming ICT projects in the public sector

There is a growing body of research on the successes and failures of information and communications technology (ICT) projects in the public sector. However, this literature has rarely addressed the question of why some projects persist and continue despite functioning poorly in several areas. In this paper, we suggest that the notions of institutional logics and status differences provide useful insights into the structure and trajectory of this type of continuity. We build our arguments through an in-depth qualitative case study of a public information and communications technology (PICT) project in India. From our findings, we develop a process model of PICT project continuity. We explain how the employment of bureaucratic posturing – a manifestation of bureaucratic logic – as a tactic by high status groups could lead to poor performance on several fronts. The paper elaborates on two levels of continuity: policy-level continuity, which in our case was enabled by the logics of decentralization and technocracy, and operational-level continuity, which was achieved when groups with contrasting statusrelated motivations supported the project. 2014 Elsevier B.V. All rights reserved. * Corresponding author. Tel.: +44 1509228823; fax: +44 1509223960. E-mail addresses: [email protected] (M.S. Sandeep), [email protected] (M.N. Ravishankar). 1 Tel.: +44 1509228823; fax: +44 1509223960. 2 The term ‘PICT projects’ refers to ICT projects in which governmental agencies play a leading role.